{"content":[{"articles":[{"content":"

Returns & Refunds

Return Policy

You have 30 days from the date of receipt of your order to request a return.

Items must be returned :

in their original condition\n
with their original packaging\n
with tags intact\n

We recommend that you do not remove the tags and that you do not soil or use the items before deciding to return them.

If the original packaging is no longer available, please contact our customer service department before sending anything back to obtain the appropriate instructions.

Non-Returnable Products

Certain items cannot be returned or exchanged, including:

personalized products (e.g., jerseys with flocking and/or badges)

modified products (e.g., tennis rackets)

food products

How to Request a Return?

From your customer account, access the returns section and follow these steps:

Depuis votre espace client, accédez à la rubrique dédiée aux retours et suivez les étapes suivantes :

Order Identification
Enter your first and last name, the date, and the order number.
Reason for Return
Select the reason for your return.
Products to Return
Indicate the items concerned.
\n
Confirmation of Conditions
You must confirm that :
\n
- the items are in their original condition.
- the items are in their original packaging with tags and instructions.
- the items have never been worn or used.
\n

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable.

Depending on the type of order and your location (mainland France), a prepaid return label may be offered to you when you submit your return request.

However, if an item is defective or does not conform to the order, and after validation by our customer service department, a prepaid return label may be provided to you.

Return Policy

Once your return request is accepted, you have 30 days to return the items to the following address:

SPACEFOOT SAS – Returns Department
13 rue Bernard Maris
37270 Montlouis-sur-Loire

Refunds

Refunds are processed within a maximum of 14 calendar days from the date your return is received and processed.

Exchanges

We do not offer exchanges (size, color, or model).

If you would like a different item, please :

return the original item using the return procedure
place a new order

The refund will be issued once the return has been received and validated.

","slug":"what-is-your-return-policy","title":"What is your return policy ?"},{"content":"

How to make a return ?

You can make your return directly from your customer account, in the \" My Orders \" section.

Steps to follow :

Log in to your customer account
Go to \" My Orders \"
Select the order in question
Click on \" Return my order \" (top right)
Follow the instructions in the return module

Processing times

Returns can take up to 15 calendar days to arrive at our warehouse and be processed.
Once the return is validated, the refund can take up to 5 business days to appear in your account (depending on your bank).

","slug":"how-can-i-return-my-order","title":"How can I return my order ?"},{"content":"

Order refunds are processed via the original payment method. We cannot change your bank details.

If your new card is linked to the same bank account as your old card, the refund will be processed as usual.

","slug":"i-m-waiting-for-a-refund-and-my-card-is-no-longer-active-what-should-i-do","title":"I'm waiting for a refund and my card is no longer active, what should I do ?"},{"content":"

You can track the progress of your return directly from your customer account, via your return interface.

After sending your return

Once your package has been handed over to the carrier, remember to keep the drop-off informations, including :

proof of postage
date of shipment
tracking number
carrier

This information may be requested if needed.

Track the status of your return

To check the status of your return :

Log in to your customer account
Access your return interface

Processing times

Upon receipt of your package, please allow 48 to 72 hours for processing
Once validated, the refund will be issued and you will receive an email notification

Refund conditions

The refund will only be issued if the return conditions are met and via the refund method chosen when creating your return request.

Otherwise :

the return may be refused
no refund will be issued
you will be notified by email

Please note : Our company reserves the right to refuse your return if the return conditions are not met. Your order/product will not be refunded, and you will also be notified by email.

","slug":"did-you-receive-my-return","title":"Did you receive my return ?"}],"description":"Want to return an item or waiting for a refund? Find all the information you need right here.\n\n","name":"Return & Refund","slug":"return-refund"},{"articles":[{"content":"

Please note that once your order has been confirmed, no changes can be made.

It is therefore not possible to:

to add items
to change the size or colour of an item

One possible solution

If your order has not yet been dispatched, you can:

contact our customer service team to request a cancellation
and then place a new order with the desired changes

To do so, please contact us using the contact form.

Please note

Once an order has been dispatched, it cannot be cancelled or amended.

","slug":"is-it-possible-to-change-my-order-product-and-or-size","title":"Is it possible to change my order (product and/or size)?"},{"content":"

Please check the status of your orders via your customer account.

Some uncompleted order attempts may appear in your order history, even though they haven’t been confirmed.

Check the status of your order

To view the status:

Log in to your customer account\n
Go to your order history
Check the status shown for each order

Common issue: payment not confirmed

the payment has not been accepted
or a problem occurred whilst finalising the payment

What should you do?

In this case, your order has not been processed.
We invite you to place a new order.

","slug":"why-do-i-have-several-orders-in-my-account-when-i-ve-only-placed-one","title":"Why do I have several orders in my account when I’ve only placed one?"},{"content":"

We regret to inform you that it is not possible to combine multiple orders into a single shipment.

Each order is processed independently by our logistics system and cannot be merged with another.

A possible solution

If your orders have not yet been shipped, you can :

request their cancellation from our customer service department via the contact form\n
then place a new order, combining all items into a single cart

Please note

Once orders have been shipped, it is no longer possible to modify or combine them.

","slug":"how-can-i-combine-multiple-orders","title":"How can I combine multiple orders ?"},{"content":"

It is not possible to change the delivery method once the order has been confirmed.

When you make your purchase, you choose a specific delivery method (home delivery or collection point), which is directly linked to your order and the payment made.

Available delivery methods

Subject to eligibility, you can choose between:

home delivery
collection point delivery

A possible solution

If you absolutely wish to change the delivery method, you can:

request the cancellation of your order (only if it has not yet been dispatched)
then place a new order with your preferred delivery method

To do this, please contact our customer service team via the contact form.

Please note

Once the order has been dispatched, it is no longer possible to change the delivery method or cancel the order.

","slug":"can-i-change-the-delivery-method-for-my-order","title":"Can I change the delivery method for my order?"},{"content":"

You can only change your delivery address if your order has not yet been dispatched or is still being prepared.

To do so, please contact our customer service team via the contact form, providing:

your order number / email address\n
the new delivery address\n

Processing time

Requests for changes are not processed automatically and must be handled by our team.
We advise you to submit your request as soon as possible.

Please note

Once the change has been made, it will be processed on our end but will not be visible in your customer account.

Cases where a change is not possible

Changing the delivery address is not possible in the following cases:

the order has already been dispatched\n
delivery is scheduled to a collection point\n

","slug":"how-do-i-change-my-delivery-address","title":"How do I change my delivery address?"},{"content":"

Can I cancel my order ?

Yes, you can request to cancel your order as long as it hasn't yet been shipped.

To do so, contact our customer service department using the contact form, specifying your order number.

Processing time

Cancellation requests are not automatic and require processing by our team.

It is therefore important to contact us as soon as possible.

My order has already been shipped, what should I do ?

If your order has been shipped before your request has been processed, several options are available :

Home delivery

You can refuse the package from the delivery driver.

The order will be automatically returned to us, at no cost to you.

Delivery to a pickup point

Simply do not collect the package.

It will be automatically returned after the holding period expires.

Package already received

If you have already received your order :

submit a return request from your customer account\n
or contact our customer service for instructions

","slug":"how-can-i-cancel-my-order","title":"How can I cancel my order ?"},{"content":"

If you notice a fault with your product, please submit your request directly via the returns portal in your customer account.

Information required

To ensure your request is processed, please:

answer all the questions asked
provide all the required photos\n

Important

You must provide this information.
Without it, we will be unable to carry out the necessary checks or process your request.

Processing your request

Once your application is complete and has been reviewed, our customer service team will contact you to explain the next steps.

","slug":"my-product-has-a-defect","title":"My product has a defect"},{"content":"

If your order is incomplete, there may be several reasons for this. Please check the following points.

Things to check

\nOne or more items have been refunded
Some products may become unavailable after the order has been confirmed and may have been refunded
\nPartial dispatch
Part of your order has been dispatched; the rest is being prepared
\nMultiple dispatches
Your order may have been sent in several parcels
Please check the various tracking numbers available

Track your order

You can check the status of your items at any time via your customer account, under the ‘My orders’ section.

Need help?

If, after checking, an item is still missing, you can contact our customer service team via the contact form, specifying:

your order number
the reference(s) of the items not received

We will carry out the necessary checks and get back to you as soon as possible.

","slug":"an-item-is-missing-from-my-order-what-should-i-do","title":"An item is missing from my order. What should I do?"},{"content":"

If you received an item different from the one you ordered, please contact our customer service department using the contact form.

Required Information

To process your request, please send us the following three photos :

The product label
The barcode on the product
A photo of the entire product received

Important

Providing this information is mandatory.

Without this information, we will be unable to perform the necessary checks or process your request.

Processing Your Request

Once we receive and analyze the information, our customer service department will contact you with the next steps.

","slug":"i-did-not-receive-the-right-product-what-should-i-do","title":"I did not receive the right product, what should I do ?"}],"description":"An error, a fault or need to change your order? We answer all your questions here.","name":"Order issues","slug":"order-issues"},{"articles":[{"content":"

We confirm that all products sold on our website are genuine. They are supplied to us exclusively by official equipment manufacturers and distributors.

","slug":"are-the-products-sold-on-the-site-authentic","title":"Are the products sold on the site authentic ?"},{"content":"

If you cannot find your shoe size on a product page, it means that we no longer have the item in stock and it is temporarily unavailable from our supplier.

To find out when this size will be available again, we encourage you to regularly check the product page and subscribe to our newsletter to stay informed about the latest news and arrivals.

In addition, please note that suggestions for similar products are provided at the bottom of the page.

","slug":"why-is-my-shoe-size-not-listed-on-a-product-s-product-page","title":"Why is my shoe size not listed on a product's product page ?"},{"content":"

If the item you want is out of stock, we encourage you to regularly check the product page and subscribe to our newsletter to stay informed about the latest news and arrivals.

If your item is back in stock on our website, you can then place your order!

Please note that we try to update our website as quickly as possible to prevent you from ordering unavailable items (however, a 24-hour update is required).

","slug":"my-item-is-out-of-stock-will-it-be-restocked","title":"My item is out of stock, will it be restocked ?"},{"content":"

You can check product availability directly on its product page.

If, unfortunately, the product/size is not listed on the website, it means it is currently unavailable.

We encourage you to regularly check the product page and subscribe to our newsletter to stay informed about the latest news and arrivals.

","slug":"how-can-i-find-out-if-a-product-is-available","title":"How can I find out if a product is available ?"},{"content":"

Our product prices may change from day to day depending on sales periods, our agreements with brands, stock levels, and our pricing policy. This is why you may see price variations, sometimes significant, between two dates.

If your order was placed before a promotion or price change, the difference cannot be refunded : the amount charged corresponds to the price in effect at the time the order was validated.

However, if your order has not yet been prepared or shipped, you can request its cancellation in order to place a new order and benefit from the new price.*

*Please note: in the event of cancellation, we cannot guarantee that the product will still be available at the time of the new order, as availability depends on demand and real-time stock levels.

","slug":"why-has-the-price-of-my-item-changed-on-the-website","title":"Why has the price of my item changed on the website ?"},{"content":"

There are three types of flocking available on our site. Here's how to differentiate them :

\n
Custom flocking refers to flocking applied to jerseys with the information of your choice : a name and a number chosen in a simple font.
\n
Please note that there are exceptions : your custom jersey cannot include special characters (such as emojis), and the text must be in the Latin alphabet.
\n

\n
\n
Official flocking refers to the flocking worn by players on the field. This includes the player's number and name. When choosing official flocking, a drop-down list will appear with the available player names and numbers. You can then select the one you want.
\n

\n
Official custom flocking is a combination of the two previous types. This means you can write whatever you want in an official font.

","slug":"what-is-the-difference-between-custom-flocking-and-official-flocking","title":"What is the difference between custom flocking and official flocking ?"}],"description":"Questions about the availability, sizing or authenticity of our products? It's all here.\n","name":"Stock & Product","slug":"stock-product"},{"articles":[{"content":"

Unfortunately, we cannot provide you with an invoice without VAT.

We are a website specializing in sales to individuals; we do not offer special invoicing or procedures for professionals or businesses.

","slug":"how-to-obtain-a-vat-free-invoice-company","title":"How to obtain a VAT-free invoice (Company) ?"},{"content":"

Wir möchten Sie darüber informieren, dass Sie Ihre Rechnung direkt in Ihrem Kundenkonto herunterladen können.

So geht's

Melden Sie sich in Ihrem Kundenkonto an
Gehen Sie zum Bereich „ Meine Bestellungen “
Wählen Sie die gewünschte Bestellung aus
Klicken Sie auf „ Rechnung herunterladen “ (oben rechts auf der Seite)

","slug":"i-would-like-to-receive-an-invoice-what-should-i-do","title":"I would like to receive an invoice, what should I do ?"},{"content":"

PayPal's 4x Payment option allows you to pay for your order in four installments with no added fees.

The total amount is divided into four equal monthly payments :

the first payment is made immediately upon placing your order
then, three payments are debited on the same date each month

Am I eligible ?

To find out if you are eligible, please refer to the terms of service for this offer on the PayPal website.

How do I pay in 4x with PayPal ?

At checkout :

select \" PayPal 4x Payment \"
log in to your PayPal account
follow the on-screen instructions

Please note :

Payment processing (acceptance, payment schedule, and withdrawals) is handled entirely by PayPal.

For more information, please visit the PayPal website.

","slug":"how-can-i-pay-with-paypal-s-4x-payment-option","title":"How can I pay with PayPal's 4x Payment option ?"},{"content":"

If your discount code isn't working, please check the following points.

Checks to perform

Combining offers
Some codes cannot be combined with current promotions or other codes
\n
Terms of use
Each code has its own terms and conditions :
\n
- eligible items (partner offers)
- minimum order amount
- expiry date
\n
Code validity
Check that your code is still active and correctly applied

Where to find the terms and conditions ?

The terms of use are indicated where the code is provided.

You can also consult the \" Promo codes \" page at the bottom of the website.

","slug":"my-promo-code-isn-t-working-what-should-i-do","title":"My promo code isn't working, what should I do?"},{"content":"

By subscribing to our newsletter, you'll receive a 5% discount on your next order.

How do I get the code?

Subscribe to the newsletter using the form at the bottom of the page
You will receive an initial email to confirm your address\n
Once confirmed, a second email will be sent to you with your discount code\n

How do I use the code?

Add your items to your cart
Copy and paste your code into the promo code field
\"Click \" APPLY \"

Terms of Use

For terms of use, please refer to the information in the email you received with the code.

","slug":"how-do-i-obtain-and-use-my-newsletter-code","title":"How do I obtain and use my Newsletter code ?"}],"description":"Invoice, payment in instalments, promo code not working? Find all the answers about payment here.\n","name":"Payment & Promotion","slug":"payment-promotion"},{"articles":[{"content":"

If you no longer wish to receive our communications, you have two options :

Click the \" Unsubscribe \" button at the top of our emails

The update will take place within 24 to 48 hours.

","slug":"how-can-i-unsubscribe-from-emails","title":"How can I unsubscribe from emails ?"},{"content":"

If you have forgotten your password, you can reset it in a few steps from your customer account.

Reset my password

Click on \" My Account \" at the top of the website
Select \" Forgot your password ? \"
Enter the email address associated with your account
Follow the link you receive by email to create a new password

Didn't receive the email ?

Remember to check your folders :

Spam / Junk
Promotional Emails

","slug":"i-forgot-my-password-what-should-i-do","title":"I forgot my password, what should I do ?"}],"description":"Forgotten your password, want to unsubscribe, or having an issue with our website?\n","name":"Technical questions","slug":"technical-questions"},{"articles":[{"content":"

1. Track your order

Log in to your account, then go to the \" My Orders \" section. Select the relevant order to access tracking information.

If the tracking information is empty or not updating, this may be due to a delay in the carrier transmitting the information. Don't worry: the data will be updated soon. We ask that you wait until the estimated delivery date.

2. Check the estimated delivery date

The estimated delivery date is indicated in your order confirmation email as well as in the \" My Orders \" section of your account.

Please note that this is an estimate: your order may arrive earlier, on the scheduled date, or with a slight delay.

3. My order still hasn't arrived

If the estimated delivery date has passed, we recommend waiting a few more days, especially during peak periods.

After this period, if your order has still not been delivered, please contact our customer service department using our contact form so we can assist you.

Please note

We make every effort to meet the stated delivery times. However, unforeseen circumstances beyond our control may cause delays.

","slug":"where-is-my-order","title":"Where is my order ?"},{"content":"

1. I haven't placed my order yet.

Shipping times may vary depending on the product.

They are indicated directly on each product page, once the size has been selected.

2. I have already placed my order.

Log in to your customer account, then go to the \" My Orders \" section. Select the relevant order to access tracking information.

If the tracking information is empty or not updating, this may be due to a delay in the carrier transmitting the information. Don't worry: the information will be updated soon. We ask that you wait until the estimated delivery date.

The delivery time is also specified in the order confirmation email.

","slug":"what-are-the-shipping-times","title":"What are the shipping times ?"},{"content":"

Absence at Home Delivery

If you have chosen home delivery and are not home when the delivery driver arrives, don't worry.

Depending on the carrier, you may be contacted the day before delivery (by text message, email, or phone call) to inform you of the delivery window.

If you are not home, the driver has several options :

Leave your package directly in your mailbox (if it is large enough)
Leave a delivery notice in your mailbox

In this second case, you can pick up your package :

either at the nearest post office
or at the pickup point indicated on the delivery notice

Important

If your package is available at the pickup point and you do not collect it within the time frame specified by the carrier, the package will be returned to our logistics warehouse.

","slug":"what-happens-if-i-m-absent-during-the-delivery-of-my-order","title":"What happens if I’m absent during the delivery of my order ?"}],"description":"Where is my parcel, when will it be delivered? All the delivery information is here.\n","name":"Delivery Info","slug":"delivery-info"}]}

Technical questions

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